Burnbright 5kW Wood burning Eco (Defra)

Cancellations & Refunds

At www.thestovedepot.ie, we pride ourselves on offering some of the best return policies in the industry. You can cancel your order at any time before it ships, free of charge (exceptions apply to custom orders, see our policies).
For any inquiries, please contact us at:

• Email: hello@thestovedepot.ie
• Phone: +353 (01) 513 6390

Order Processing

Once you place an order, a confirmation email will be sent to the email address provided. 

Shipping Times

We aim to ship your order as soon as possible. All orders are dispatched within 1-2 business days and delivered within 5-7 working days across the Republic of Ireland.

While most orders arrive earlier than expected, this largely depends on stock and demand of each product.

If the item is out of stock we will inform you of an estimated delivery time.

Parcels weighing under 30kg will be delivered by van. Larger parcels, pallets and crates will arrive by truck. For large crates, please ensure the delivery address has a flat, solid surface like concrete or asphalt. Kindly note that couriers are unable to bring goods inside your home.

• Email: support@thestovedepot.ie
• Phone: +353 (01) 513 6390

Payment Processing & Security

Your credit/debit card or PayPal account will be charged at the time you place your order. We use secure and trusted payment processing services to ensure your personal and payment information is kept safe.

The digital transmission of your personal information, including credit card and account information, is protected by a Secure Socket Layer (SSL) connection. The protection of your data is very important to us, so all personal data will of course be treated confidentially, not passed on to unauthorised third parties and only used for the relevant process and then deleted.

For any payment-related inquiries, please reach us at:

• Email: hello@thestovedepot.ie
• Phone: +353 (01) 513 6390