At The Stove Depot IE, we pride ourselves on offering some of the best return policies in the industry. You can cancel your order at any time before it ships, free of charge (exceptions apply to custom orders, check our cancellation & Return policy.

For any inquiries, please contact us at:

• Email: hello@thestovedepot.ie
• Phone: +353 (01) 513 6390

If you need to cancel an order, please reach out as soon as possible to receive a full refund before your order leaves our warehouse.
Contact us during business hours via:

• Phone: +353 (01) 513 6390
• Chat: Available at the bottom-right corner of our website
• Email: hello@thestovedepot.ie

Custom or made-to-order products cannot be canceled or refunded, as these items are produced specifically for your request. This includes products from brands that specialize in custom orders. These units are tailor-made to your specifications once the order is placed, and production begins immediately. If you are uncertain whether your order is custom, feel free to contact us at +353 (01) 513 6390.

Please Note: All sales are final for custom-made or made-to-order products.

If you need to exchange a product, you may do so, but customers are responsible for all shipping costs incurred during the return and exchange process.

The Stove Depot IE will return or exchange standard stock items that are in new condition. There is a 30 consecutive day cooling-off period whereby standard stock products may be returned. Return unused items in their original packaging (i.e., unpacked) within 30 days, together with your receipt, for a full refund. (This does not apply to special orders or custom-made items.) * This policy is in addition to your statutory rights.

After 7 consecutive days, we will impose a 15% handling and re-stocking charge on items returned or exchanged. All items must be accompanied by the returns form available online, evidence of original purchase from The Stove Depot IE, and in the original undamaged packaging. Goods that are non-stock items and goods which have been specially ordered will not normally be accepted by way of return for credit. If you are replacing the product with another item, we may be able to assist with some of the costs, depending on the product.

The Stove Depot reserves the right to refuse a refund and offer an exchange or credit note only if the return criteria are not met.

Refunds will be made to the same method of payment as your original payment, less the original delivery charges we paid on the first delivery. Refunds will not be made until the goods have been returned and checked in our warehouse. Return delivery costs are the customer's responsibility. If you would like The Stove Depot to arrange the return delivery, the cost of delivery will be deducted from your refund amount or issued as a credit note.

Refund processing time is 3 days.

For assistance, please contact:

• Email: support@thestovedepot.ie

We aim to ship your order as soon as possible. All orders are dispatched within 1-2 business days and delivered within 2-7 business days across the Republic of Ireland. While we strive to meet these timelines, unforeseen delays are sometimes unavoidable. We appreciate your patience and understanding.

For questions about your order, contact us at:

• Email: support@thestovedepot.ie
• Phone: +353 (01) 513 6390

Please Note the Following

By making a purchase from The Stove Depot IE, you agree to the following terms:

• Inspection: You must inspect the package upon delivery. Take photos and notify The Stove Depot IE of any damage within 24 hours of delivery.
• Return Shipping: You are responsible for return shipping costs and the shipping costs for a new product in case of a refund or exchange.
• Unopened Returns: Returned products must be unopened and unused. An additional restocking fee may apply.
• Post-Shipment Orders: If your order has left the warehouse, you are unable to receive a full refund.
• Restocking Fees: If you return your order after it has shipped, you will be responsible for return shipping fees and a restocking fee (typically around 15%).

For more details, reach us at:

• Email: support@thestovedepot.ie
• Phone: +353 (01) 513 6390

Please inspect the packaging of your item(s) upon delivery. If you notice any damage, make sure to note it when signing for delivery. In case of damage, please send photos of the damage, the box, and the SKU along with a brief description to support@thestovedepot.ie within 24 hours of arrival. Photos and videos are required to process freight damage claims. Visible exterior damage must be reported within 24 hours to be valid.

Warranty periods and details vary by manufacturer. Please refer to the individual product pages for more information.
Important: Warranty claims do not cover damage upon arrival if not reported within 30 days.

At The Stove Depot IE, customers are responsible for return shipping charges or re-consignment fees due to customer error, unless otherwise specified on the product page. All products come with a guaranteed warranty, ensuring you receive a fully functional and operational product without incurring extra costs. Please refer to individual product pages for specific warranty details.